These are the terms and conditions ("Terms and Conditions") which govern your use of the expressotel web site (“Web Site.”)
We, expressotel reserve the right to vary these Terms and Conditions from time to time. It is your responsibility to regularly review these Consumer Terms and Conditions to keep up to date with any changes to them.
expressotel is the trading name for Napier Hotels Limited. The address is Cnr Clive Square East and Tennyson Street, Napier 4110. For any enquiries either phone us on +64 6 835 3373 or email us at firstname.lastname@example.org
Contact details provided on this website (name and email address) will be kept on file in our system. Systems are in place to ensure your privacy is protected from unauthorised access and improper use.
The customer acknowledges that expressotel will provide its employees and/or agents with the customer's personal information to enable expressotel to deliver products to or on behalf of the customer.
Any information we collect will not be shared with other organisations for commercial purposes.
We may send emails to you to keep you informed of news, exclusive offers, particularly limited offers or offers or information which we think may be of particular interest to you.
Under the Unsolicited Electronic Messages Act 2007, you must have consented to receiving commercial emails. Consent can be explicit, inferred or deemed. From newsletter registration or purchases online, or received correspondence, we infer that we have your consent to continue sending emails from time to time. You can unsubscribe from our mailing list at any time, either by clicking unsubscribe at the bottom of an email you have received form us or by sending us an email. Upon receipt of this advice we will remove your email address from the mailing list used by us for such offers.
These are the terms and conditions that apply when you book a room at expressotel using one of our digital channels (such as our website, mobile site or app).
You will be asked to confirm your acceptance of these terms and conditions when you make a booking.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a booking. The terms and conditions applying to your booking will be those in place on the date that you make your booking.
Additional terms may apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.
To book your room please follow the instructions on the website, mobile site or app (as applicable).
At expressotel we take the needs and equal treatment of all our guests extremely seriously and are committed to ensuring that our facilities and services are accessible to all. Notwithstanding this, expressotel recognises that there is no single hotel design or layout that will entirely meet all individuals' needs and preferences. If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please contact reception. We have a number of special access rooms available.
At expressotel flex rates may be cancelled before 11am on the arrival date. If you cancel your booking before 11am on the day of arrival, you will receive a full refund of the monies paid on booking. If you cancel after 11am on the day of arrival we will refund you the monies you paid on booking less the charge for the first night's accommodation per room booked and the charge for any breakfast booked for the first day of your stay. Refunds will be processed to the same debit/credit card you used to make your booking normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you decide to shorten your stay you must inform reception by 11 am on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and the cost of any breakfast booked for the following day.
Because saver rates are made available at a discounted rate, these rooms and any meals or other extras booked with them cannot be cancelled, amended or refunded.
You may wish to take out room cancellation insurance in case you need to cancel your booking.
You are not entitled to cancel or withdraw from your booking under the Consumer Contracts Act.
We may also cancel your booking at expressotel if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and we will refund the monies you have paid in respect of your booking.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
This does not affect your statutory rights.
You must not:
If you or other members of your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to expressotel on demand the amount required to make good or remedy such damage or loss.
You and the members of your group must not resell or transfer your booking (or any part of it) nor advertise, market or otherwise offer any expressotel room for sale either on its own or as part of a combined offer. expressotel will not honour any bookings made in this way and does not accept any liability for doing so. expressotel cannot accept bookings from tour operators. If you are a tour operator and wish instead to book rooms at expressotel please contact email@example.com.
If you or any member of your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, expressotel reserves the right to:
expressotel will not be liable for any refund or compensation in such circumstances.
This contract formed when we confirm your booking is between you and us. No other person shall have any rights to enforce any of its terms.
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your booking unless the Hotel Proprietor's Act applies, in which case our liability will be limited to the maximum prescribed under that Act.
All intellectual property rights in this site are owned by expressotel.
Copying or reproduction of any of the site is prohibited. Contact us here to request permission.
All information provided on our website is presented in good faith. Where we have included links to other websites, it is for your convenience and interest. We cannot guarantee the completeness or accuracy of websites linked to or from this site.
This site is controlled and operated from New Zealand and is subject to the laws of New Zealand. All prices on the website are in New Zealand dollars (NZD). You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws. You may not use or export the materials in this site in violation of New Zealand laws and regulations.