Hotel Information
Hotel Services | TV Channel Guide | Local Contacts | Local Attractions | Earthquakes | Health and Safety
Hotel Services
Reception Hours
Hotel reception operates daily from 12pm to 6pm. Please dial 0 for assistance. After 6.00pm, a reception team member can be reached at our sister hotel, the Art Deco Masonic Hotel, located east along Tennyson St by dialling 0 also.
Guest Laundry & Dry Cleaning
To find the closest laundromat, head east along Tennyson Street, turn left at the Hastings Street traffic lights and you will see Liquid Laundromat on the corner of Browning Street. They can also arrange dry cleaning.
Postal Services
Mail can be left at the hotel reception and is posted daily by the staff.
Crockery
We have a limited supply of cutlery and crockery available at reception. Please ask our team should you require any.
Going Green
On your hotel room door is the Going Green card. If you do not wish to have your room serviced to conserve water and energy, please place this on your door. Thank you for assisting us in helping our environment.
Vacating Rooms
Checkout time in the hotel is 10.00am unless prior arrangement has been made with reception.
Valuables
Hotel Management cannot accept any responsibility for valuables left in your room. Any items of value can be handed in at reception and will be stored securely.
Room Service
Room Service is available from 5.30pm – 8pm by phoning K Kitchen & Bar on extension 3713. A $5 surcharge applies for all deliveries.
Wi-Fi
There is complimentary Wi-Fi throughout the hotel. The code is expressguest321
Phone
The phone in your room can dial straight out to a local number. Hotel reception can be contacted by dialling 0.
TV Channel Guide
Local Contacts
The phone in your room can dial straight out to a local number without dialing an internal number.
For all Emergencies
Dial 111
Napier Police
135 Dalton St, CBD
Phone 105
Doctor
Napier Urgent Care
76 Wellesley Road, Napier
Phone 06 835 4999
Pharmacy
Life Pharmacy
131 Emerson St, CBD
Phone 06 835 8525
Dentist
Golden Apple Dentist
17 Tennyson St, CBD
Phone 06 833 6522
Car Mechanic
Motordrome
112 Raffles St, CBD
Phone 06 834 4043
Church Services
St John's Cathedral
26 Browning St, Napier South, Napier 4110
Services on Sundays at 8am and 10am
Local Attractions
Napier i-SITE
Open daily from 9am – 5pm
The friendly and knowledgeable team at the i-SITE are able to assist you with experiencing the best that Hawke’s Bay has to offer visitors to the region. They can book tours and give the best advice and are located down Tennyson St on Marine Parade, beside the Soundshell.
Art Deco Shop and Walking Tours
Open daily from 9am – 5pm
Location – Memorial Square, Napier (across from the hotel)
This is the epicentre of Art Deco Napier. Art Deco walking tours depart from here as do vintage car rides. You can also buy a souvenir or gift and watch a short film about the history of Art Deco Napier.
Open daily from 9.30am – 5pm
Location - 1 Tennyson Street, Napier
MTG Hawke’s Bay, a place where you can experience and enjoy exhibitions sharing local, national and international stories. A permanent exhibit is the 1931 earthquake, which tells stories of how this disaster shaped Napier. The Napier Public Library is also located at the western end of the MTG building.
Open until 10pm daily
Location - 42 Marine Parade, Napier
Napier’s premier heated pools and fitness complex, Ocean Spa is the ideal place both to work out and wind down. Relax, re-energise and enjoy panoramic ocean views from the open air, heated and chlorinated pools or outdoor spas, all while watching the sun or moon rise over the idyllic Cape Kidnappers.
Napier City Bike Hire and Tours
Location - 117 Marine Parade, Napier
Open year round, hours may vary depending on the season
With over 200km of off road, easy, flat pathways right on the doorstep of the hotel, cycling is a great way to explore the region. Napier City Bike Hire is located along Marine Parade opposite the i-SITE and offer a large range of bikes to suit all ages and abilities.
National Aquarium of New Zealand
Open daily from 9am – 5pm
Located east along Marine Parade, nowhere else in New Zealand can you experience such a large and diverse range of aquatic animals and wildlife, both native species and from around the world, than the National Aquarium of New Zealand.
Open Daily
Located a 10-minute drive away on Church Road in Taradale, the iconic Mission Estate is one of New Zealand’s oldest established wineries. Offering cellar door wine sales and historical tours, it is a must see.
Open daily
From winery tours and a fascinating underground museum to cellar door wine tastings, Church Road Winery is the place to discover, unwind and enjoy. Located a 10-minute drive away on Church Road itself.
Open daily
Heading towards Cape Kidnappers and located on Clifton Road, Te Awanga is the stunning Elephant Hill Winery. Stylish, warm and inviting, Elephant Hill is the perfect place to enjoy stunning wines whilst taking in breathtaking views over the Pacific Ocean and beyond.
Open daily
Located east directly under the majestic Te Mata Peak near Havelock North is Craggy Range Winery. Aesthetically inspired by the farming traditions of New Zealand the Giants Winery complex is home to the cellar door and some stunning scenery alongside the Tukituki River.
Earthquakes
New Zealand is a country which is prone to earthquakes and the entire coastline is in a tsunami zone. With the hotel being so close to the coast, it is important that guests are aware of what to do should an earthquake or tsunami strike. In any event, please follow the directions of hotel staff.
Should an earthquake occur while you are in the hotel, move no more than a few steps, drop, cover and hold. Stay in the building until the shaking stops and you are sure it is safe to exit. In most buildings in New Zealand you are safer if you stay where you are until the shaking stops.
If you are in the hotel elevator, drop, cover and hold. When the shaking stops, try and get out at the nearest floor if it is safe to do so.
If you are outdoors when the shaking starts, move no more than a few steps away from buildings, trees, streetlights and power lines, then drop, cover and hold.
If you are at the beach or near the coastline, drop, cover and hold. Then move to higher ground immediately in case a tsunami follows the quake.
After an earthquake, listen to a local radio station (Newstalk ZB 90.3FM or 1278AM) as emergency management officials will be broadcasting advice and instructions for the community to follow.
Also, expect to feel aftershocks.
Health and Safety
We are so grateful that you’ve chosen to stay here at expressotel. Health & Safety plays an important role in how we run the hotel and there are some items listed below that we are required to make our guests aware of within the hotel.
- Take a moment to locate the nearest fire exits and stairwells when you arrive and review the emergency evacuation plan posted in your room.
- All our stairwells have rails to hold on to, please use these if you are unsteady.
- Security is paramount for us and the safety of our staff & guests is top of mind. When using the green door into the carpark, please ensure that it closes properly after you. Only guests with room keys can access this door.
- Please drop the keys into key drop box. If you have taken it mistakenly, kindly return it back.
- Ensure to lock well the laundry door/ bike storage room, if you have use them.
- Make sure room keys are not hanging outside the room keyhole.
- Always lock your door and windows when leaving your room. Use the door viewer before opening to anyone you do not recognize.