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Cnr Clive Square East and Tennyson Street, Napier
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Hotel Information

Hotel Services | TV Channel Guide | Local Contacts | Local Attractions | Earthquakes | Tiaki Promise

Hotel Services

Reception Hours
Hotel reception is open daily from 1.00pm.  Please dial 0 for assistance.  After 9.00pm, a Night Manager can be reached at our sister hotel, the Art Deco Masonic Hotel, located east along Tennyson Street & on the corner of Marine Parade.

Guest Laundry and Dry Cleaning
You will find the closest laundrette on Browning Street. Head east along Tennyson St, turn left at the Hastings St traffic lights and you’ll see Liquid Laundromat on the corner of Browning St.  They can also arrange dry cleaning.

Postal Services
Mail can be left at the hotel reception and is posted daily by the staff.

We have a limited supply of cutlery and crockery available at reception.  Please ask our team should you require any.

Going Green
On the door is the Going Green card. If you wish to not have your room serviced to conserve water and energy, please place this on your door. Thank you for assisting us is helping our environment.

Vacating Rooms
Checkout time in the hotel is 10.00am unless prior arrangement has been made with reception.

Hotel Management cannot accept any responsibility for valuables left in your room. Any items of value can be handed in at reception and will be stored securely.

There is complimentary Wi-Fi throughout the hotel. The code is expressguest321

The phone in your room can dial straight out without dialing an internal number.  Hotel reception can be contacted by dialing 0.

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TV Channel Guide










 TVNZ 1 + 1


 TVNZ 2 + 1


 Three + 1


 Bravo + 1




 Three Life


 Choice TV


 TVNZ Duke


 The Edge TV




 Chinese TV8


 Parliament TV


 Radio NZ Concert


 Base FM

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Local Contacts

To make an outside call just dial the number directly, there is no prefix required.

For all Emergencies
Dial 111

Napier Police
135 Dalton St, CBD
Phone 06 831 0700

City Medical Centre
76 Wellesley Road, Napier
Phone 06 835 4999

Life Pharmacy
131 Emerson St, CBD
Phone 06 835 8525

The Dentists
17 Tennyson St, CBD
Phone 06 835 6065

Car Mechanic
112 Raffles St, CBD
Phone 06 834 4043

Church Services
Waiapu Cathedral
Browning St, CBD
Services on Sundays at 8am and 10am

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Local Attractions

Napier i-SITE
Open daily from 9am – 5pm
The friendly and knowledgeable team at the i-SITE are here to assist you with how to experience the best that Hawke’s Bay offers visitors to the region. They can book tours and give the best advice and are located beside the Soundshell 200m along Marine Parade from the end of Tennyson Street.

Art Deco Shop and Walking Tours
Open daily from 9am – 5pm
Located down Tennyson St opposite Art Deco Masonic Hotel this is the epicentre of Art Deco Napier. Art Deco walking tours depart from here as do vintage car rides. You can also buy a souvenir or gift and watch a short film about the history of Art Deco Napier.

Museum Theatre Gallery (MTG)
Open daily from 9.30am – 5pm
Located down Tennyson St diagonally opposite Art Deco Masonic Hotel MTG Hawke’s Bay is a place where you can experience and enjoy exhibitions sharing local, national and international stories. Permanent exhibits are the 1931 earthquake, where objects, archives and a documentary tell the stories or how this disaster impacted people, townships and the local landscape. The Napier Public Library is also located at the western end of the MTG building along Herschell St.

Ocean Spa and Gym
Open until 10pm daily
Napier’s premier heated pools and fitness complex, Ocean Spa on Marine Parade is the ideal place both to work out and wind down. Relax, re-energise and enjoy panoramic ocean views from the open air, heated and chlorinated pools or outdoor spas, all while watching the sun or moon rise over the idyllic Cape Kidnappers.

Napier City Bike Hire and Tours
Open year round, hours may vary depending on the season
With over 200km of off road, easy, flat pathways right on the doorstep of the hotel, cycling is a great way to explore the region. Napier City Bike Hire is located along Marine Parade opposite the i-SITE and offer a large range of bikes to suit all ages and abilities.

National Aquarium of New Zealand
Open daily from 9am – 5pm
Located east along Marine Parade, nowhere else in New Zealand can you experience such a large and diverse range of aquatic animals and wildlife, both native species and from around the world, than the National Aquarium of New Zealand.

Mission Estate Winery
Open daily
Located a 10-minute drive away on Church Road in Taradale, the iconic Mission Estate is one of New Zealand’s oldest established wineries. Offering cellar door wine sales and historical tours, it is a must see.

Church Road Winery
Open daily
From winery tours and a fascinating underground museum to cellar door wine tastings, Church Road Winery is the place to discover, unwind and enjoy. Located a 10-minute drive away on Church Road itself.

Elephant Hill Winery
Open Thursday - Monday for Tastings
Heading towards Cape Kidnappers and located on Clifton Road, Te Awanga is the stunning Elephant Hill Winery. Stylish, warm and inviting, Elephant Hill is the perfect place to enjoy stunning wines whilst taking in breath-taking views over the Pacific Ocean and beyond.

Craggy Range Winery
Open daily
Located east directly under the majestic Te Mata Peak near Havelock North is Craggy Range Winery. Aesthetically inspired by the farming traditions of New Zealand the Giants Winery complex is home to the cellar door and some stunning scenery alongside the Tukituki River.

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New Zealand is a country which is prone to earthquakes and the entire coastline is in a tsunami zone. With the hotel being so close to the coast, it is important that guests are aware of what to do should an earthquake or tsunami strike. In any event, please follow the directions of hotel staff.

Should an earthquake occur while you are in the hotel, move no more than a few steps, drop, cover and hold. Stay in the building until the shaking stops and you are sure it is safe to exit. In most buildings in New Zealand you are safer if you stay where you are until the shaking stops.

If you are in the hotel elevator, drop, cover and hold. When the shaking stops, try and get out at the nearest floor if it is safe to do so.

If you are outdoors when the shaking starts, move no more than a few steps away from buildings, trees, streetlights and power lines, then drop, cover and hold.

If you are at the beach or near the coastline, drop, cover and hold. Then move to higher ground immediately in case a tsunami follows the quake.

After an earthquake, listen to a local radio station (Newstalk ZB 90.3FM or 1278AM) as emergency management officials will be broadcasting advice and instructions for the community to follow.

Also, expect to feel aftershocks.

Earthquake image

TIAKI - Care for New Zealand

New Zealand is a special place, and everyone who lives and travels here has a responsibility to look after it. The Tiaki Promise is a commitment to care for New Zealand while travelling.

You can learn more about Tiaki by viewing the video here:

Tiaki Promise
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connect with us

Find us Cnr Clive Square East and Tennyson Street, Napier 4110, New Zealand
Phone expressotel on +64 (0)6 835 3373 +64 (0)6 835 3373
Email expressotel email us

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